Do Crew terms
These Terms
These are the terms and conditions (“Terms”) on which I supply goods and services to you in the form of an online digital membership called the Do Crew (“membership”).
Please read these Terms carefully before you submit your order. These Terms tell you who I am, how I will provide products to you, how you and I may change or end our relationship, and other important information.
If you think there is a mistake in these Terms or require any changes, please contact me via email at karen@goodnessmarketing.co.uk to discuss.
Information about me
I am Karen Webber, a sole trader trading as Goodness Marketing. You can contact me via email at karen@goodnessmarketing.co.uk or via post at Elmfield Drive, Marple, SK6 6DW.
If I have to contact you, I will do so by writing to you at the email address you provide to me in your order.
My agreement with you
Our agreement as governed by these Terms comes into existence when I email you to accept your order.
If I am unable to accept your order, I will tell you of this in writing and will not charge you for the membership. This might be because of unexpected limits on my resources which I could not reasonably plan for, or because I have identified an error in the price or description of the membership.
My rights to make changes
I may change the membership to:
reflect changes in relevant laws and regulatory requirements; or
implement minor technical adjustments and improvements, for example to address a security threat.
These changes will not affect your use of the membership.
I may update or require you to update the content of the membership, provided that the content of the membership will always match the description of it that I provided to you before you bought it.
Provision of the membership
I shall supply the membership to you until either:
the membership is closed; or
you end the agreement between us as described in Clause 6 below; or
I end the agreement between us by written notice to you as described in Clause 6 below.
If an event outside of my control results in a delay in my supply of aspects of the membership, I will let you know as soon as possible via email and I will make an effort to minimise the effect of the delay. Provided I do this, I will not be liable for delays caused by the event. If there is a risk of a substantial delay, you may contact me to end the agreement between us and receive a refund for parts of the membership you have paid for but not received.
You need to pay your monthly subscription in full to maintain access to the content. If you do not pay me for the membership when you are supposed to and you still do not make payment within seven (7) days of me reminding you that payment is due, I may suspend supply of the content until payment is received.
Ending the contract
If you are ending the agreement for a reason set out in this clause 6.1, the agreement will end immediately and I will refund you in full for parts of the membership you have paid for but not received. The reasons include:
I have told you about an upcoming change to the membership or these terms which you do not agree to;
I have told you about an error in the price or description of the membership you have ordered and you do not wish to proceed;
there is a risk that supply of the membership may be significantly delayed because of events outside my control;
I have suspended supply of the membership for technical reasons, or notify you I are going to suspend them for technical reasons, in each case for a period of more than one (1) month;
you have a legal right to end the agreement because of something I have done wrong; or
I have decided, based on external factors and in my absolute discretion, to allow you to end the agreement between us.
Where you are entitled to a refund under clause 6.1, I will refund you by the method you used for payment as soon as possible (but not later than 14 days after I have agreed to the refund).
You have 14 days after the day I email you to confirm I accept your order to change your mind about joining the membership. If I delivered the membership content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind or request a refund.
You do not have the right to change your mind or request a refund in respect of the membership once you have started to download or stream content from it.
To end your agreement with me, please let me know by emailing me at karen@goodnessmarketing.co.uk.
I may end the agreement at any time by writing to you if you do not make any payment to me when it is due, and you still do not make payment within seven (7) days of me reminding you that payment is due.
If you buy discounted 1:1 packages as part of your membership, you agree that these sessions need to be taken before the last day of your membership. Any outstanding sessions will be refunded at 50% of what you paid.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website at www.adviceguide.org.uk.
The Consumer Rights Act 2015 says that digital content must be as described, fit for purpose and of satisfactory quality. If:
the digital content is faulty, you may be entitled to a repair or a replacement;
the fault cannot be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back;
you can show the fault has damaged your device and I have not used reasonable care and skill, you may be entitled to a repair or compensation.
Your personal information
I will only use your personal information as set out in my Privacy Policy, available here.
Confidentiality
For the purposes of these Terms, confidential information means information provided or shared throughout the membership in written, graphic, recorded, machine readable or other form concerning business, clients, suppliers, financers, personal information, family information and other areas of the other party’s business, background or current situation (“Confidential information”).
You will not use or disclose to any person either during or at any time after your use of the membership any Confidential Information. This restriction does not apply to any disclosure that has been authorised by us or that is required by law.
Intellectual Property
All intellectual property rights in and arising from the membership, its content and all related content are and remain my property. In relation to the membership, its content and all related content, I do not allow copying, modifying, reproducing, publishing (or re-publishing), selling, distributing, or otherwise making available to anyone not a party to these Terms.
Disclaimer
You acknowledge and agree that I am not a licensed coach, psychiatrist, psychologist, mental health professional or medical professional, and my services are not intended to replace those of such professions. During my creation of this membership and in my delivery of it, I commit to using my best professional endeavours and skills, but I do not guarantee any specific outcome from your use of the membership.
General Terms
I may transfer my rights and obligations under these Terms to another organisation. I will tell you in writing if this happens and will ensure that the transfer will not affect your rights under the agreement between us.
You may only transfer your rights or obligations under these Terms to another person if I agree to this in writing in advance.
Nobody else has any rights under these Terms, except someone you pass your guarantee on to with our express permission under Clause 10.2. The agreement is between you and me, and no other person will have any rights to enforce any of its terms.
If a court finds part of these Terms illegal, the rest will continue in force.
Even if I delay in enforcing these Terms, I can still enforce it later. If I do not insist immediately that you do anything you are required to do under these Terms, or if I delay in taking steps against you in respect of your violation of these Terms, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date.
These terms are governed by English law and you can bring legal proceedings in respect of these Terms in the English courts.
Last reviewed: 23 May 2024